Frequently Asked Questions
Below are a few of the questions that are commonly asked. If you have any other concerns or questions please do not hesitate to let us know.
Unfortunately a quote on a project that is "sight unseen" is just impossible to provide. There are many variables that can affect the overall cost and some of these can only be properly assessed in person. Everything must be considered including such things as surface condition, accessibility to each surface and repairs required.
You are under no obligation and a detailed quotation will be emailed to you within 48 hours of the consultation for your review.
Yes, the price quoted is the price that is charged. The only exception to this would be if changes are requested to the originally agreed upon work. In this instance the changes would be assessed with you and price adjustments may be made as agreed to by all parties.
A deposit is not required and the balance will be due upon completion after you have inspected the work and are satisfied. For projects (usually commercial) that extend over a longer period of time, progress payments may be required and will be disclosed in the written quote.
Yes, at Primary Pro Painting we are covered by liability insurance and are bonded as well.
A professional painter has training, experience and insight that a part time or student painter may not be able to offer. This experience allows us to anticipate problems before they occur and provide the correct solution.
A professional takes pride in their workmanship and is thorough. They will be around for the long haul and if there is ever a problem, most often a painter familiar with your project will return to rectify it.
Today's paint products are virtually odourless and we use low VOC paints whenever possible. Chances are you will notice an increase in humidity more than you will odour but this is easily solved by turning up the heat / air conditioner or opening some windows if the weather allows.
We understand that your time is important and make every effort to complete your project in a timely fashion, however, there are times where this is out of our control (such as rain delays).
We will work with you to schedule your project and will provide a start and expected completion date.
We do ask that you remove all valuables, pictures, collectables and such but you can leave the heavy lifting to us. We generally move furniture to the centre of the room and then cover it for protection and it will all be replaced back to where it was.
Some customers prefer to move some furniture themselves and this can be discussed during the consultation process.
There may be many reasons for a variance in quotations and we would gladly review with you how our price was determined in comparison to other quotes.
Some of the differences may be based on:
- The extent of surface preparation prior to painting.
- Preparation of the work area to protect surfaces and property from damage.
- The number of coats applied to achieve the maximum durability and appearance.
- The type of finish and quality of product being applied.
- Follow up service provided after a project has been completed.
- Proper insurance coverage to protect both you and the workers.
Colour selection if really just a matter of personal preferences and tastes. Although we can give you some general guidelines our primary focus remains on the painting process.
Colour selection will even vary greatly between designers but we would gladly recommend a design expert to assist you with your colour selections.
For your convenience payment may be made by cash, cheque or e-transfer. We also accept major credit cards.